CustomBulkUSB Sees Growing Custom Flash Drive Sales Fueled By Service and Trust in the Web Economy
Wall Street Journal’s (WSJ.com) guest contributor, Irving Wladaswky-Berger’s, May 8th article, Customer Service and Trust in the Internet Economy, reminds all of us of the great powershift emerging in the digital economy — the growing influence of the voice of customers. To make his point, Bergen references a recent NY Times article, “Comcast-TWC Merger Worries Consumers:”
“So after Comcast announced its $45 billion purchase of Time Warner Cable Thursday, it didn’t take long for consumers to start venting their frustrations over high prices, spotty service and fears of a monopoly.
Unsurprisingly, on April 24 Comcast revealed that the proposed merger agreement with Time Warner Cable was terminated.
CustomBulkUSB.com has witnessed how mobile and online social media, reviews and posts have influenced the purchase of custom flash drives as well. CustomBulkUSB took over a rival that had attempted to grow to fast and sacrifice quality and service. It was a lesson to CustomBulkUSB how important it was to renew our commitment to service, quality and trust with our customers. As a result we have a very clear policy regarding our design, production and delivery of high quality, affordable, custom flash drives :
- 100% money back guarantee
- Replacement of any items at no cost to customers for shipping
- Personal phone call service; self-service; email; chat or call / voice by Skype, etc.
- Design online tool that lets customers upload their logo or artwork and see how it will look on a card or swivel flash drive (beta testing)
Top leadership, investors and front line workers all have a shared vision of our core mission – Service to Others Before Self. The results have proven themselves: we now get over 30% of our business from repeat and referral clients and another 40% of our sales come from our online reputation and organic leads that result. We thank our loyal customers and promise to listen to your voice and quickly adopt to the changing mobile based landscape. Thank you….we appreciate and value your business.